RETURNS

You have 7 days to return an item from the date you received it. Fmzee Mart is only liable to return items within 7 days from the date of delivery. The Items claimed for return after 7 days are not acceptable. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The receipt or proof of purchase is required.

Certain types of items cannot be returned. These include:

  • Perishable goods (e.g., food, flowers)
  • Personal hygiene items (e.g., toiletries, undergarments).
  • Customized or personalized products.
  • Gift cards.
  • Downloadable software products.

RETURN PROCESS

  1. Contact our customer service team at [+923289498025] to initiate a return request. Provide your order number and reason for the return.
  2. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  3. Ship the item to the address provided, including the RMA number. Ensure it is securely packaged to avoid damage during transit.

REFUNDS

Once we receive your returned item and inspect it, we will notify you about the approval or rejection of your refund. If approved, you will receive a refund within 14 days. Refunds will be issued through the original method of payment, unless otherwise agreed.

NOTE:

  • Shipping costs are non-refundable.
  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
  • Restocking fees may apply to certain items.

EXCHANGE

We offer exchanges for items that are defective or damaged. In case, you are not satisfied with the Quality / Size / Material then you can exchange with the goods available on our store. If you need to exchange an item, contact our customer service team at [+923289498025]. Depending on product availability, we will replace the item or offer a refund. In the event of a product being exchanged, the difference of price value in products and shipping cost borne by the customer. Fmzee Mart is only liable to exchange items within 7 days from the date of delivery. The Items claimed for exchange after 7 days are not acceptable.

NONREFUNDABLE ITEMS

Please be aware that certain items cannot be returned or refunded, as mentioned in the “Returns” section. Ensure to check product details and descriptions for any return policy exceptions.

CONTACT US

If you have any questions about our return and refund policy, please contact us at;

  • Email: fmzeebusiness@gmail.com 
  • Phone: +923289498025
  • Address: 2nd Floor, Hajvery Center, Near Chauburji Metro Orange Line Train Station, Lahore